1. How do I make a purchase?
Simply click the "Add to Cart" button of the item that you want to purchase. This will add your item to your Shopping Cart. When you are satisfied, click the "Checkout" link in your shopping cart and you will be taken to the Checkout page.
If you are a first-time customer of Montrose Desires, you will be required to fill in your details on the Checkout page. Setting up your account will facilitate a quicker and more convenient shopping experience, as you will not need to key in your details every time you shop with us. If you are a returning customer, simply log in to your account on the same checkout page and all your previous details will automatically be filled up for you.
Next, review your order and choose your payment method, then hit purchase and you will be redirected to your chosen payment processor for payment! For customers who choose to pay via bank transfers, please make payment within 24 hours of receiving the invoice. Customers who choose to use Paypal may key in their payment details to complete the transaction.
2. How do I make payment?
We currently accept two modes of payments, shown below:
a. Paypal. We also accept credit card payments via Paypal.
b. Bank Transfers and Internet Banking
We accept bank transfers via POSB, DBS & UOB.
Please keep all transaction records/slips until you have received your purchase.
Kindly make your payments to one of these accounts:
POSB/DBS Customers POSB Savings Account: 198696480
UOB Customers UOB Savings Account: 3703811211
Once you have received the invoice and payment has been made, please email us at email@example.com with the following details:
- Name (to appear on the mailing envelope):
- Mailing address:
- Bank account number:
- Bank type (Savings or Current):
- iBanking nickname or ATM branch transfer executed:
- Transaction ID:
- Amount transferred:
- Order name and number:
3. Why wasn’t my order confirmed?
Your orders will only be confirmed once your payment is authenticated. Therefore, all items for sale are on a first-come-first-served basis. As we have limited stocks for each item, if the item you ordered from us is no longer available and payment has already been made to us, we will do a 100% refund. Refunds will only be made if the payment is reflected in our bank account statements to avoid any discrepancies.
4. What if I cannot make payment within the timeframe given?
We are unable to hold orders outside of the timeframe. Orders not paid for within 24 hours will be automatically cancelled. Please refer to our Payment Policy for more details.
5. Are prices negotiable?
Our collections are sourced with affordability in mind. As such, please note that prices are non-negotiable.
6. I have confirmed my order, can I change it or cancel it?
Unfortunately, it is not possible for you to make changes to your order once it has been confirmed. Please contact firstname.lastname@example.org if you require assistance.
7. How are my items delivered?
We offer a variety of delivery options for your convenience. Please click here for more information.
8. May I return my purchases?
We make every effort to ensure customer satisfaction. Please click here for our Returns and Exchange Policy.
9. What should I do when I receive an incorrect/faulty item?
We apologise for mailing you an incorrect or faulty item. Please click here for more details on how to return the item.
10. What should I do when an item is missing from my order?
We’re sorry to have missed out an item. Please contact email@example.com and we will be happy to assist you.
11. When I subscribe to your mailing list, will my details be kept confidential?